Responsible Gambling

Betclic is dedicated to providing a secure and enjoyable online gambling environment. We understand that for most people, betting is a form of entertainment, a leisure activity. However, we also recognise that for a small percentage of individuals, gambling can become problematic. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable individuals, and promote responsible behaviour among all our users. We are committed to upholding the highest standards of player protection, guided by the regulations set forth by our licensing authority.

Our approach integrates advanced tools and resources designed to empower you to manage your play effectively. We believe that a proactive stance on responsible gaming is crucial for maintaining a sustainable and positive experience for everyone who chooses Betclic. This commitment extends to our staff, who receive regular training to identify and address potential issues, ensuring they can provide appropriate support and guidance.

Problem gambling can manifest in various ways and it is not always immediately apparent. Being aware of the potential indicators can help you, or someone you know, identify when gambling might be becoming an issue. It is important to remember that gambling should always be fun and never interfere with your daily life or financial stability.

Some common signs that gambling may be moving from a recreational activity to a problem include:

• Spending more money or time gambling than you can afford or intended.
• Chasing losses, trying to win back money you have lost.
• Feeling restless or irritable when trying to cut down or stop gambling.
• Gambling to escape from problems, anxiety, or depression.
• Lying to family members or others to conceal the extent of your gambling.
• Jeopardising or losing a significant relationship, job, or educational or career opportunity because of gambling.
• Relying on others to provide money to relieve a desperate financial situation caused by gambling.

If you recognise any of these signs in yourself or someone you care about, we strongly encourage you to seek help. Betclic provides tools to assist you, and external support organisations are available.

Maintaining control over your gambling habits is key to ensuring it remains a source of entertainment. At Betclic, we advocate for a balanced approach to betting. Here are some simple guidelines to help keep your gambling experience positive and within healthy limits:

• Gamble for entertainment, not to make money: View gambling as a leisure activity, not a reliable source of income.
• Set a budget and stick to it: Decide beforehand how much you are willing to spend and do not exceed that amount.
• Never chase losses: Accept that losses are a part of gambling and do not try to win back what you have lost.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment.
• Avoid gambling when stressed or upset: Emotional states can impair judgment.
• Do not gamble under the influence of alcohol or drugs: Impaired judgment can lead to poor decisions.
• Understand the odds: Be aware that the house always has an edge.

By following these principles, you can ensure your time on Betclic remains enjoyable and responsible.

Betclic provides robust tools to help you manage your spending and betting activity. You have the option to set various limits on your account, which can be adjusted at any time. These limits are designed to give you greater control over your gambling habits and prevent you from spending more than you intend.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Betclic account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This feature allows you to define the maximum amount of money you are willing to lose within a specific timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further bets until the period concludes.
• Wager Limits: You can set a maximum total amount you wish to wager over a chosen period (daily, weekly, or monthly). This helps manage the overall volume of your betting activity.

Any request to decrease a limit will take effect immediately. Requests to increase a limit will only take effect after a cooling-off period, typically 24 hours, giving you time to reconsider your decision.

Sometimes, a short break from gambling can be beneficial. Betclic offers "Time-Out" and "Cool-Off" options, allowing you to temporarily restrict access to your account. These features are designed to help you pause and reflect on your gambling habits without committing to a full self-exclusion.

• Time-Out: You can choose to take a short break from gambling for periods ranging from 24 hours up to six weeks. During a Time-Out, you will not be able to log in to your Betclic account, deposit funds, or place bets. You will also be unsubscribed from marketing communications during this period.
• Cool-Off Period: Similar to a Time-Out, this option allows for a temporary break. The duration and specific functionalities might vary slightly, but the core purpose remains the same: to provide a temporary cessation of gambling activity.

Once you activate a Time-Out or Cool-Off period, it cannot be reversed until the chosen period has elapsed. This ensures the effectiveness of the break you have chosen to take.

For individuals who feel they need a longer break from gambling, Betclic provides comprehensive self-exclusion options. Self-exclusion is a formal process where you voluntarily request to be excluded from gambling activities for a more extended period. This is a serious step for those who feel their gambling is becoming problematic.

You can choose to self-exclude from your Betclic account for periods ranging from six months to five years, or even permanently. During a self-exclusion period:

• Your account will be immediately closed, and you will be prevented from logging in.
• You will not be able to open new accounts with Betclic.
• We will take all reasonable steps to prevent you from receiving any marketing materials or promotional offers.
• Any remaining funds in your account will be returned to you in accordance with our terms and conditions.

Once a self-exclusion is activated, it cannot be reversed for the duration of the chosen period. We strongly advise you to consider self-excluding from all other gambling operators you use as well, to ensure a comprehensive break. Our customer support team can provide further guidance on this process.

Protecting minors from accessing gambling services is a cornerstone of Betclic's responsible gaming policy. Gambling is strictly prohibited for anyone under the legal age of 18. We employ robust age verification procedures to ensure that no underage individuals can open an account or participate in any betting activities on our platform.

During the registration process, all new users are required to confirm they are over 18. We also utilise third-party age verification tools to cross-reference provided information. If we suspect that an account is being used by an underage individual, the account will be immediately suspended, and all funds frozen, pending a thorough investigation. We urge parents and guardians to take an active role in supervising their children's online activities and to use filtering software to prevent access to gambling websites.

It is illegal for anyone under 18 to gamble, and Betclic takes this responsibility very seriously. We are committed to maintaining a safe environment for all our users, especially the most vulnerable.

To help you monitor the amount of time you spend gambling, Betclic offers "Reality Checks" and "Session Reminders." These tools are designed to provide periodic alerts during your gaming sessions, prompting you to review your activity and take a break if needed.

• Reality Checks: You can set a frequency for these pop-up notifications (e.g., every 30 minutes, hourly). When a Reality Check appears, it will inform you how long you have been logged in and may display your win/loss for that session. It will also give you the option to continue playing or log out.
• Session Reminders: Similar to Reality Checks, these reminders serve to break your concentration and encourage you to consider how long you have been playing. They are a simple yet effective way to maintain awareness of your gambling duration.

These features are fully customisable through your account settings. We encourage all our users to activate and utilise these tools as part of their responsible gaming strategy. They serve as a gentle nudge to ensure your gambling remains a conscious and controlled activity.

Understanding your own gambling behaviour is an important step towards responsible gaming. Betclic provides access to self-assessment tests that can help you evaluate whether your gambling habits are within healthy limits or if they might be developing into a problem. These tests consist of a series of questions designed to prompt reflection on your relationship with gambling.

The results of a self-assessment are not a definitive diagnosis, but they can offer valuable insights and indicate whether you might benefit from further support or from utilising the responsible gaming tools available on Betclic. Your responses are confidential and are intended solely for your personal reflection.

If your self-assessment suggests that you might be at risk, we strongly recommend that you consider implementing some of the responsible gaming measures discussed on this page, such as setting limits or taking a break. Remember, seeking help is a sign of strength, and there are many resources available to support you.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)