KYC and Verification

At Betclic, ensuring a safe and responsible betting environment for all our players is paramount. Identity verification is a fundamental part of this commitment. By confirming your identity, we protect your account from unauthorized access, prevent fraud, and maintain the integrity of our platform. This process allows us to comply with strict regulatory requirements imposed by our licensing authority, fostering a trustworthy and transparent gaming experience for everyone.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. It is a critical component of anti-money laundering (AML) and counter-terrorist financing (CTF) regulations that Betclic, like all licensed online gambling operators, must adhere to. KYC involves collecting and assessing specific personal information and documentation to confirm that you are who you claim to be. This helps us understand your betting activity and ensures that our services are not used for illicit purposes.

Verification may be required at various stages of your relationship with Betclic:

• Upon Registration: We may conduct initial checks when you first create an account.
• Before Your First Withdrawal: To comply with financial regulations and protect against fraud, we typically require full verification before processing your first withdrawal.
• Deposits Exceeding Certain Thresholds: If your cumulative deposits reach a specific amount, further verification may be requested.
• Suspicious Activity: Should we detect any unusual or suspicious activity on your account, we will initiate verification procedures.
• Periodic Reviews: We conduct ongoing reviews of customer accounts as part of our regulatory obligations, which may involve requesting updated documents.
• Changes to Account Information: If you update key personal details, we may need to re-verify your identity.

To complete our KYC procedures, Betclic may request several types of documents. These typically fall into categories such as proof of identity, proof of address, and proof of payment method. The specific documents required can vary based on your jurisdiction and the information we already hold. We will always inform you clearly what is needed and how to submit it securely.

To confirm your identity, we generally require a clear, colour copy of one of the following valid government-issued photographic identification documents:

• Passport: The full photo page, clearly showing your photograph, full name, date of birth, place of birth, nationality, signature, issue date, and expiry date.
• National Identity Card: Both the front and back of the card, displaying all relevant details.
• Driving Licence: Both the front and back of the licence, ensuring your photo, full name, date of birth, and expiry date are visible.

All documents must be current, not expired, and show all four corners of the document. The information on the document must match the details registered on your Betclic account.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. Acceptable documents include:

• Utility Bill: Such as electricity, water, gas, or internet bill (mobile phone bills are generally not accepted).
• Bank Statement: A statement from a recognized financial institution.
• Credit Card Statement: A statement from a recognized financial institution.
• Government-Issued Letter: For example, a tax statement.

The document must be dated, show the service provider's logo, and match the address registered on your Betclic account. Screenshots of online bills or statements are acceptable if they clearly show all required information and the full web address.

To verify the ownership of the payment methods used to deposit funds into your Betclic account, we may request specific documentation:

• Credit/Debit Cards: A clear image of the front and back of the card. For security, please obscure the middle six digits of the long card number on the front and the CVV2 number on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your full name, email address, and the account ID.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal showing your full name, bank account number, and the bank's logo.

This verification ensures that funds are originating from accounts legally owned by you, preventing unauthorized use and protecting against financial fraud.

In certain circumstances, particularly when transactions involve significant amounts or if there are concerns about the origin of funds, Betclic is legally obligated to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our Enhanced Due Diligence (EDD) process. We may ask for documents to demonstrate how you obtained the funds you are using to gamble, such as:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Proof of inheritance or property sale.
• Business ownership documents.

This information is handled with the utmost confidentiality and is solely used to comply with our regulatory obligations to prevent money laundering and terrorist financing.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, this process takes between 24 to 72 hours, though it may extend during peak times or if further information is required. You will receive email notifications regarding the status of your verification. Please ensure that all submitted documents are clear, legible, and meet the specified requirements to avoid delays.

Betclic takes the security and privacy of your personal information very seriously. All documents you provide are stored securely in encrypted databases and are only accessible by authorized personnel for verification purposes. We adhere strictly to data protection laws, including the General Data Protection Regulation (GDPR), ensuring your data is processed lawfully, fairly, and transparently. We will never share your documents with third parties unless legally required to do so by our licensing authority or other regulatory bodies.

As a regulated online gambling operator, Betclic is committed to combating money laundering and terrorist financing. Our KYC and verification procedures are integral to our comprehensive Anti-Money Laundering (AML) framework. We continuously monitor transactions and player behaviour for patterns indicative of illicit activities. Any suspicious transactions or activities will be reported to the relevant authorities, as required by law. This commitment protects both our platform and our players from financial crime.

Betclic operates a strict over-18 policy. It is illegal for anyone under the age of 18 to open an account or gamble with us. Age verification is a mandatory part of our KYC process. We utilize various methods, including third-party age verification services, to confirm that all our players are of legal gambling age. If we cannot verify your age, or if we discover that you are underage, your account will be suspended, and any winnings forfeited. This measure is crucial for protecting minors and promoting responsible gambling.

If your verification is delayed, it usually means that the documents provided were unclear, incomplete, or did not meet our requirements. We will contact you via email to explain what additional or clearer documents are needed. If verification is ultimately unsuccessful, for example, if we cannot confirm your identity or age, your account may be suspended or closed. In such cases, any remaining balance may be returned to you, subject to our legal and regulatory obligations. We will always communicate the reasons for any unsuccessful verification.

Should you have any questions about the KYC process, document requirements, or the status of your verification, our dedicated customer support team is available to assist you. You can reach us through the live chat feature on our website or by sending an email to our support address. We are here to guide you through the process and ensure a smooth and hassle-free experience with Betclic.