Cookie Policy

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies enable a website to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another. They can also provide a personalised experience, such as remembering your login details or preferred language settings.

At Betclic, we use cookies for various purposes, all aimed at enhancing your experience on our platform and ensuring the security and functionality of our services. This policy explains what cookies are, how we use them, and how you can manage your preferences.

Betclic uses cookies to improve the functionality of our website and to provide a more tailored and efficient browsing experience for our users. Our use of cookies falls into several categories, each serving a specific purpose to ensure our services operate smoothly and securely. We use cookies to:

• Remember your preferences and settings, such as language and currency.
• Keep you logged in, so you don't have to re-enter your credentials every time you visit a new page.
• Understand how you interact with our website, helping us to identify areas for improvement.
• Provide you with relevant marketing and advertising content based on your interests.
• Ensure the security of your account and our platform by detecting and preventing fraudulent activities.
• Comply with our regulatory obligations and licensing requirements.

Essential cookies, sometimes called strictly necessary cookies, are fundamental to the operation of the Betclic website. Without these cookies, certain core functionalities of our platform would not be available. They enable you to navigate the website and use its essential features, such as accessing secure areas, managing your account, and processing transactions. These cookies do not collect any personal information that could be used for marketing or to remember where you have been on the internet. They are typically session-based, meaning they are temporary and expire once you close your browser.

Examples of essential cookies used by Betclic include those that:

• Allow you to log in to your account securely.
• Maintain your session throughout your visit, so you do not have to log in repeatedly.
• Enable the processing of deposits and withdrawals.
• Ensure the security and integrity of our platform.

Due to their importance for the basic operation of the Betclic website, these cookies cannot be disabled through our cookie consent tool. However, you can manage them through your browser settings, though this may impact the functionality of the site.

Analytics cookies collect information about how visitors use the Betclic website, such as which pages are visited most often, how long users spend on each page, and if they encounter any error messages. This data helps us to understand and improve the performance of our website, making it more user-friendly and efficient. The information gathered by these cookies is aggregated and therefore anonymous. It does not identify individual visitors.

We use analytics cookies to:

• Monitor website traffic and user behaviour patterns.
• Identify popular content and areas for improvement.
• Track the effectiveness of our marketing campaigns.
• Detect and diagnose technical issues, ensuring a smooth user experience.

By understanding how our users interact with Betclic, we can continually refine our services and provide a better overall experience. You have the option to accept or decline analytics cookies through our cookie consent tool.

Functional cookies allow the Betclic website to remember choices you make and provide enhanced, more personalised features. For instance, they can remember your username, language preference, or the region you are in. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites.

At Betclic, functional cookies are used to:

• Remember your login details, so you don't have to re-enter them on subsequent visits.
• Store your preferred language and currency settings.
• Provide personalised content and recommendations based on your previous interactions.
• Remember your preferences for displaying certain features or content.

These cookies enhance your experience by making your visits more convenient and tailored to your preferences. You can manage your preferences for functional cookies through our cookie consent tool.

Marketing and advertising cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers.

Betclic uses these cookies to:

• Show you relevant advertisements for Betclic products and services on other websites.
• Measure the performance of our advertising campaigns.
• Understand your interests based on your browsing activity, allowing us to tailor our marketing efforts.
• Personalise your experience by offering promotions and bonuses that align with your preferences.

By allowing these cookies, you may see more targeted advertising from Betclic. You have control over whether these cookies are placed on your device and can manage your preferences through our cookie consent tool.

In addition to the cookies set by Betclic directly, we also work with third-party service providers who may set their own cookies on your device when you visit our website. These third-party cookies are used for various purposes, including analytics, advertising, and providing additional functionalities. For example, we may use third-party analytics providers to help us understand how users interact with our site, or third-party advertising networks to display relevant advertisements.

The use of third-party cookies is subject to the privacy and cookie policies of these third parties. Betclic does not have direct control over these cookies. We carefully select our third-party partners to ensure they adhere to high standards of data protection and privacy. Common third-party cookies on Betclic may include those from:

• Analytics providers (e.g., Google Analytics) to track and report website traffic.
• Advertising partners (e.g., Google Ads, social media platforms) to deliver targeted ads.
• Affiliate marketing partners to track referrals.

You can manage your preferences for third-party cookies through our cookie consent tool or directly through your browser settings.

The duration for which a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies are temporary and typically expire once you close your browser. They are used to allow websites to link the actions of a user during a browser session.

Persistent cookies, on the other hand, remain on your device for a set period of time specified within the cookie itself, or until you delete them. These cookies are activated each time you visit the website that created that particular cookie. They are used to remember your preferences or actions across multiple visits.

At Betclic, we use both session and persistent cookies. For example, a session cookie might keep you logged in during a single visit, while a persistent cookie might remember your language preference for future visits. The exact expiry period for each cookie varies, but details are generally available within your browser's cookie settings. We ensure that cookies are not retained for longer than necessary to fulfil their intended purpose.

You have control over how cookies are used on your device. Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse all cookies, or to indicate when a cookie is being sent. However, if you choose to disable cookies, some features of the Betclic website may not function correctly or may not be available to you.

You can manage your cookie preferences for Betclic in the following ways:

• Cookie Consent Tool: Our website features a cookie consent tool that allows you to accept or decline different categories of cookies (excluding essential cookies). You can adjust your preferences at any time by clicking on the "Cookie Settings" link, usually found in the footer of our website.
• Browser Settings: Most web browsers provide options to control cookies. You can usually find these settings in the "Options" or "Preferences" menu of your browser.
  • Google Chrome: Settings > Privacy and security > Site Settings > Cookies and site data.
  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data.
  • Microsoft Edge: Settings > Privacy, search, and services > Tracking prevention.
  • Safari: Preferences > Privacy > Cookies and website data.
• Third-Party Tools: You can also use third-party tools to manage cookies, such as those provided by online advertising industry groups.

Please note that if you clear your cookies, your opt-out preferences may also be removed, and you may need to reset them.

"Do Not Track" (DNT) is a privacy preference that users can set in their web browsers. When DNT is enabled, the browser sends a signal to websites requesting that their browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Therefore, Betclic does not currently respond to DNT signals.

We are committed to protecting your privacy and provide comprehensive options for managing your cookie preferences through our dedicated cookie consent tool. We encourage you to use this tool to control the types of cookies you allow on your device when visiting Betclic. Our approach ensures transparency and gives you direct control over your data, regardless of DNT settings.

Betclic may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make significant changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies.

Your continued use of the Betclic website after any changes to this policy will constitute your acceptance of such changes. If you do not agree with any part of the revised policy, you should adjust your cookie preferences or discontinue using our services.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact us. Our customer support team is available to assist you with any queries you may have.

You can reach us through the following channels:

• Email: You can send an email to our support team using the address provided on our "Contact Us" page.
• Live Chat: Our live chat service is available on the Betclic website during operational hours, allowing for immediate assistance.
• Help Centre: Visit our comprehensive Help Centre for frequently asked questions and detailed information about our services, including privacy and cookie-related topics.

We are dedicated to ensuring your privacy and providing a transparent experience on Betclic.